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3 posts categorized "Quality Assurance"



April 7, 2012: Evaluation on  the Service Quality at KFC
Read Related Papers in Business Examples , Fast Food Restaurant Chain , Quality Assurance


Evaluation on the Service Quality at KFC KFC has been known as the leading fast-food chain and restaurant in many countries; it serves its famous original recipe “fried chicken” that contains 11 secret herbs and spices that cannot find in other fried chicken brand. For this reason, KFC has been...

February 21, 2012: Quality assurance Case Study
Read Related Papers in New Product Development , Quality Assurance , Total Quality Management


Introduction Quality assurance in professional qualifications could certainly be improved by developing assessment criteria and verification procedures, but the training and networking of a community of assessors is also important. In reality, most new quality department heads do not have a year to learn what is necessary, and, if they...

February 21, 2012: Case Study on TQM
Read Related Papers in Quality Assurance , Total Quality Management


a) Case Study Two: TQM i) Hank Kolb, Director of Quality Assurance case at the end of Chapter 9 in Chase, Jacobs, and Aquilano (2009). ii) Complete Questions 1 and 2. iii) Your paper should be at least 2,000-2,250 words in length. iv) Include illustrations as required. v) Use APA...

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