Banking Services and Customer Satisfaction In banking, quality of customer service plays a crucial role in the context of sustained business growth. The relationship between a bank and its customers must be a permanent and enduring one, which needs to be maintained with good quality of services. A bank should...
Customer Service Management In customer service management, service quality and customer satisfaction are the primary concerns. Keep in mind that the high cost of products is nothing compared to the premium quality and satisfaction that it brings to the customer. The real value and good performance of the product makes...
THE POSITIVE AND NEGATIVE IMPACT OF THE INTERNET IN TODAY’S WORLD The modern technology about by the power of the information super highway or the internet has brought tremendous impact in today’s world. The internet and computer technology is one the strongest influence ever created in the society today and...
HC2022 Marketing Research Research Report on Perception and Customer Satisfaction towards Internet Banking of Wing Hang Bank of Hong Kong Introduction The existence of the internet as part of the information technology has paved the way to different changes on the way products and services are provided. The utilization of...
Abstract Celebrity endorsement is considered as one of the most used and applied marketing strategy in any product, service or brand. This is primarily applicable in the cosmetic products, where in majority of the endorsers are those known and famous people, particularly those in the entertainment industry. One of the...
Customer Satisfaction in a Fast Food and Restaurant Business Generally, in order to satisfy the customers in a fast food and restaurant business, foremost, the management and the staff must provide excellent food and excellent customer service to the customers. The fast food or restaurant staff should know their core...