Free Research Proposal
Safety Management System in Hong Kong Private Company
The property management market in Hong Kong is extremely competitive. A property management company competes with others in bidding for private and public sector jobs. However, the private sector housing market has been remains difficult to penetrate with leading property developers giving unrivalled access to their property management subsidiaries to managed projects developed by them. Notwithstanding the competitive environment and issues pertaining to safety management systems, Synergis Management Services Limited (Synergis), an organization that has been able to continue to expand its management portfolio and strength its market position by expanding its market shares particularly in the public sector and some estates managed by the Incorporated Owners.
Background & Organization Culture
Synergis Management Services Limited (Synergis), formerly named Hsin Chong Real Estate Management Limited, was a subsidiary of a publicly listed company, Hsin Chong Group in Hong Kong (Hong Kong Trade Development Council, 2004). By end of 2003, Synergis become the first and the only property and facility management company in Hong Kong listed on the Main Board of the Stock and Exchange Market. Synergis is the leading provider of comprehensive property and facility management services in Hong Kong and the Chinese Mainland (Oseland, & Willis, 1999). Synergis has grown into one of the largest property and facility companies in Hong Kong with over 4,000 employees and managing over 214 properties with more than 140,000 residential units and some two million square meters of commercial and industrial space in Hong Kong and the Mainland (Hong Kong Trade Development Council, 2004).
Deeply-held beliefs, shared values, ways of operation and unspoken assumptions develop over time to become the foundation of organization culture . Now, Synergis ‘s vision is clear to all employees as “To be the benchmark of the property and facility management industries in Asia”, and gets the mission “Commit to create value for our stakeholders by providing innovative and practical customized solutions and enrich quality of life; improve cost & operational effectiveness; provide peace of mind and contribute to sustainable growth” (Oseland, & Willis, 1999). Mission needs to have a set of values, shared beliefs and feelings, which motivated the people in Synergis. Values set the principle of business in the commitments to customers, to staff, suppliers as well as society. Synergis shares beliefs of “Integrity; Customer Focus; Pursuit of Excellence; Innovation; Teamwork and Social Responsibility” (Oseland, & Willis, 1999). Besides, the others measurements such as high customer satisfaction rate, 100% renewal rate of management contract, score for The Incorporated Owners’ Chairman not less than 85 etc. would be implemented for the successful achievement of the above objectives (Oseland, & Willis, 1999). All employees have the mindset as “To retain the management contracts in their properties” and “Strong Team Work” (Hong Kong Trade Development Council, 2004).
It is as if there were a common set of issues in organizations that some of us choose to call culture and others chose to call strategy (Hong Kong Trade Development Council, 2004). So the strategy of Synergis pertaining to the satisfaction of employees with respect health and safety management in a construction firm would be examined in this project.
Ultimately, it is pertinent that risks are effectively managed for the company to prosper, because by managing business risks, an organization’s health, assets and opportunities will be secured and taken full advantage of (Kubitscheck 2000). The following statements present the enumerated objectives of the research activity:
Ø To review and examine the weakness of Synergis’s existing occupational health and safety policy;
Ø To determine the level of awareness, knowledge and the attitude of both office staff and site staff on occupational health and safety issue;
Ø To identify the training needs and set up different types of appropriate training; and
Ø To consider/examine the possibility of implementing effective occupational health and safety policies in order to reduce the number of injury
Utilizing previous studies through the literature review to support the theory of occupational health and safety policy and management system along with the conducted case studies from journals, newspaper and internal document, key issues on occupational health and safety of Synergis were identified. Both the quantitative and qualitative methods were adopted to collect data on Synergis for further analysis. Finally, recommendations and action plans were provided from the entirety of the findings of the study.
In this research both quantitative and qualitative researches will be considered. In this study, the quantitative research will be utilized using the survey method. In support to the gathered quantitative researches, the qualitative researches will be also utilized in the form of interview. According to Trochim, (2001), Quantitative Method and Qualitative Method are suggested to use for gathering primary data and secondary data. Therefore, the report will adopt two methods for analysis and recommendation. The study is descriptive in approach as it focused on the conditions set and the nature that surrounds the data.
Basically, the survey method was used to be able to come up with descriptions of the variables that are of interest to the study. The descriptions of each variable lead to the investigation of their relationship with each other. The data include all the responses from the samples of the study. The survey form was constructed in order to elicit and exhaust the information that the respondents perceive regarding the issues addressed by topic of the research project at hand. The questions included in the questionnaire are composed mostly of close-ended queries for easy manipulation of the data (Gravetter & Wallnau, 1988).
With reference from Mays & Pope, (2000), the questionnaire generally can be designed for difference level of work group, namely; the management, working level, supervision and professional. For these reasons, the questionnaire will be distributed to the management staff, office staff, site supervisor and site workers who work in Synergis. These staff is desirable because they have been worked in Synergis for several years and in the meantime, they have been injured or saw colleagues’ injured, and their comment and recommendation would be more significant for analysis purpose.
Due to the limited capability of the quantitative method as a single resource to identify the common injuries for further analysis to explore the mechanism and dynamic information for training set up, the interviews were conducted. This provided for the need to present a qualitative exploratory research procedure that will enable the researcher to perform in-depth analysis and extensive interpretation of the findings of the study (Flick 1998; Gereffi 1999). Moreover, the interview method made possible the descriptive and explanatory research undertakings of the study so as to extensively provide a comprehensive analysis that addressed the enumerated research questions (Sturgeon & Lee 2002).
Key informant interviews collect first-hand information from selected participants of the study which resemble a conversation among acquaintances, allowing a free flow of ideas and information (Comello et al, 2005). As such, three interviews were facilitated to three desirable personnel, namely; the management staff, office staff and site supervisor who were injured or saw colleagues injured. Intensive descriptions of those accidents and perspectives from the management were provided for further analysis.
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Flick, U 1998, An Introduction to Qualitative Research, London: Sage.
Gereffi, G 1999, ‘International trade and industrial upgrading in the apparel commodity chain’, Journal of International Economics, vol. 48, pp. 37–70.
Gravetter, FJ & Wallnau, LB 1988, Statistics for the Behavioral Science (2nd ed.). West Publishing Company, MN.
Hong Kong Trade Development Council. 2004, January 7, Hong Kong’s facility management services reach international standard. Retrieved December 6, 2004 at the tdctrade website available at http://infrastructure.tdctrade.com
Kubitscheck, V 2000, ‘Risk Management: Finding the Value Within’, Balance Sheet, Vol. 8, No. 5.
Mays, N & Pope, C 2000, ’Qualitative Research in Health Care’, BMJ Bookshop. Retrieved September 1, 2004, from http://www.bmjpg.com/qrhc/chapter1.html
Oseland, N & Willis, S 1999, The future impact of FM on productivity'', Proceedings of the International Conference on Futures in Property and FM: Creating the Platform for Innovation. London: University College.
Sturgeon, TJ & Lee, J-R 2002, Industry Co-evolution and the rise of Shared Supply-based for electronics Manufacturing, Globalization Study: Special Working paper Series, Industrial performance Center, Massachusetts Institute of Technology.
Trochim, WMK 2001, The Research Methods Knowledge Base, 2nd edition, Cincinnati, OH, Atomic Dog Publishing.
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